Privacy Policy
Last updated: 2024-06-01 TokenFlux provides a unified API gateway for AI inference across multiple model providers. This Privacy Policy explains how we collect, use, and safeguard information when you use our services, including the TokenFlux dashboard, public website at tokenflux.ai, and developer documentation at docs.tokenflux.ai.Information We Collect
We only collect the information that is necessary to operate, secure, and improve the platform:- Account information – name, email address, organization, and password hashes when you create or manage an account.
- Billing details – payment instrument identifiers, billing address, and transaction metadata processed through our PCI-compliant payment providers.
- Service usage data – API requests, model selections, latency, token counts, and other telemetry required to operate and monitor the TokenFlux platform.
- Support communications – messages sent to [email protected], in-product chat transcripts, and survey responses you provide.
How We Use Information
We use collected information to:- Deliver and maintain the TokenFlux services, including authentication, authorization, and usage tracking.
- Provide customer support and communicate about product updates, security alerts, and important administrative messages.
- Process payments, manage subscriptions, and prevent fraudulent activity.
- Improve platform reliability, performance, and safety using aggregated and anonymized analytics.
- Comply with applicable legal requirements and enforce our Terms of Use.
Sharing and Disclosure
TokenFlux does not sell personal data. We only share information with:- Infrastructure providers such as hosting, monitoring, and email delivery services that process data on our behalf under contractual confidentiality obligations.
- Payment processors that handle billing and invoicing information.
- Law enforcement or government authorities when required by law or to protect the rights, safety, and property of TokenFlux, our customers, or the public.
Data Security
We implement administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and at rest, least-privilege access controls, and continuous monitoring of the TokenFlux infrastructure. While no system is completely secure, we continuously enhance our security program to guard against unauthorized access or disclosure.Data Retention
We retain personal information for as long as your account is active or as needed to provide the services. We may also retain and use certain information to comply with our legal obligations, resolve disputes, and enforce agreements. When data is no longer required, it is securely deleted or anonymized.International Transfers
TokenFlux is headquartered in the United States and may process information in other countries where we or our service providers operate. We ensure appropriate safeguards are in place for cross-border data transfers consistent with applicable regulations.Your Choices
- Account updates: You can update most account information directly in the TokenFlux dashboard.
- Email preferences: You may opt out of non-essential communications by following unsubscribe links in our messages.
- Data requests: Contact us to request access to, correction of, or deletion of personal information, subject to legal and contractual limitations.